Aster Medcity International Patient Services

International Patients

Aster Medcity is committed to provide world-class healthcare, at affordable cost. Located in Kochi, Kerala, India – a beautiful port city that’s well connected by air, road and rail, it is the finest healthcare destination in the Asia Pacific region. Aster Medcity offers comprehensive healthcare packages for patients from other countries and has a dedicated Guest Relation Team who will take care of all aspects – right from helping to plan the package to ensuring that their treatment period at Aster Medcity is comfortable and hassle-free.

Facilities

Services Offered

A representative of the team will receive the guest at Airport (Cochin International Airport, Kerala)
Transport to Hospital / Hotel as per the admission plan
Helps get a local mobile phone connection after arrival in Cochin
Arrange visit/ admission to Hospital

A representative of the team will receive the guest at Airport (Cochin International Airport, Kerala)
Transport to Hospital / Hotel as per the admission plan
Helps get a local mobile phone connection after arrival in Cochin
Arrange visit/ admission to Hospital
On arrival at the hospital, the patient and bystanders will be taken to the International Waiting Lounge by a Guest Relation Executive for further formalities like Registration, verification of passport and VISA, signing of the consent forms and so on
There will be an exclusive Floor for International patients
Individual patient attention by the Guest Assistants
Guest Relation Executives are given multilingual training to facilitate easy communication with the guests and also for interpretation services
International cuisine offered
Gym, and other recreational activities for bystanders
Free Wi –Fi unlimited Internet connection
Sightseeing, houseboat trips arranged before admission on request

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360^o View

Packages Packages

Aster Medcity offers value packages for international patients, which includes travel, transportation, hotel accommodation, stay at hospital, consultation and treatment and leisure (if any)

Planning the Package: Family of the patient/patient can contact our International Desk through phone/fax/Email of their medical requirements and concerns, along with investigation reports / referral
letters from the referring Doctor for the reference of our expert Consultants. The International Desk Coordinator will then will get in touch with patient with all details like proposed treatment plan, cost
of treatment and will also offer travel advice. The most suitable plan can be chosen and confirmed with the Co-ordinator.

Payment Mode: An estimate of expenses as per the requirements of the patient (stay and treatment)will be given by the Guest Relation Executive. An advance amount/ full amount will have to be
paid before departure from home country.

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NRI CCC

Enquiry

When it comes to health, we won’t let distance get in the way.

Aster Medcity, presents NRI Care Communication Centre (CCC).

No matter which part of the world you are in, you can now count on Aster Medcity’s NRI CCC to be your dedicated point of contact for all health related queries. The Centre will also provide you with first-hand information about your loved ones who are undergoing treatment at Aster Medcity.