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Emergency? Call 155218


One of the largest facilities of its kind in the country, the Emergency Care unit at Aster Medcity offers comprehensive care for all medical emergencies, 24/7.

Manned by a dedicated team of Emergency Physicians, the unit has expert doctors from all major specialities on duty round-the-clock to provide fast-track medical, interventional or surgical treatment to patients of all ages, with a multidisciplinary approach.

If it’s an emergency, every second is crucial. And so is the treatment given. The Department of Emergency Medicine at Aster Medcity, which is the biggest in India at 13000 square feet, combines technology and unmatched medical expertise to provide advanced emergency care, with utmost efficiency. Capable of handling all emergencies and trained in disaster management, the emergency care team here is always on the alert mode, 24/7.

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One of the largest facilities of its kind in the country, the Emergency Care unit at Aster Medcity offers comprehensive care for all medical emergencies, 24/7.

Manned by a dedicated team of Emergency Physicians, the unit has expert doctors from all major specialities on duty round-the-clock to provide fast-track medical, interventional or surgical treatment to patients of all ages, with a multidisciplinary approach.

What sets apart Aster Emergency Care is its competent medical team comprising experienced Emergency Physicians - doctors who have specialised, Post Graduate training to provide treatment for injuries or illnesses requiring immediate treatment. Backed by the best in technology, they ensure immediate, evidence-based medical care for all emergencies.

FASTER: 30-Minute Stroke Care

Aster Medcity is one of the only hospitals in the region to offer a is a 24-hour, on-call hyper acute stroke clinic. Named FASTER, this clinic is manned by an expert team of doctors who ensure in-hospital evaluation, brain imaging (CT/MRI), diagnosis and treatment initiation for stroke patients within 30 minutes of arrival at the Emergency Room.

To know more about FASTER, click here:

If you suspect a stroke, call 155218 immediately

Rapid Access Chest Pain Clinic

Aster Emergency Care offers 24/7 care for all cardiac emergencies – medical, surgical and interventional – in both adults and children.

If you suspect a heart attack, Call 155218 immediately

24/7 Trauma Care Unit

Aster Emergency Care offers 24/7 trauma care services for management of trauma / accidents / serious injuries, including poly-trauma (injury to multiple parts or organs of the body).


One of the most advanced facilities for management of paediatric emergencies, Aster Emergency Care has a team of Paediatric Intensive Care experts with international training in paediatric and neonatal retrieval and transport, including aeromedical transfer.

Integrated Emergency Services

Aster Medcity offers Integrated Emergency Services including ICU ambulances, bike ambulances (First Responder Service) and aeromedical transfer (air ambulance).

Aster First Responder Service

Aster Medcity’s First Responder Service on motorbikes is a bike ambulance service that ensures faster, on-site medical assistance during emergencies. A CSR initiative of Aster DM Healthcare, this is a free-of-cost, on-call emergency care service.

24/7 Emergency Services

  • 24/7 Emergency care - medical / surgical/ interventional
  • Led by Emergency Physicians – doctors with specialised training in management of emergencies
  • Adult ER
  • Paediatric ER
  • Dedicated trauma / accident care unit
  • Poly-trauma care
  • FASTER Hyper Acute Stroke Clinic
  • Rapid Access Chest Pain Clinic
  • Dedicated radiology suite for fast-tracking diagnosis
  • Emergency Acute Care Unit (EACU)
  • Infectious diseases screening area
  • Decontamination room
  • Level 3 ICU ambulances
  • Paediatric retrieval & transport service
  • First responder service
  • Integrated emergency services including aeromedical transfer
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Dr. Venugopal P.P

Senior Consultant
Emergency Venugopal

Dr. Johnson K Varghese

Emergency Johnsonvarghese

Dr. Geethu Sanal Kumar

Emergency Geethusanal

Dr. Savithri P S

Dr Savithri P S Emergency


Paediatric ER

In case of a Paediatric emergency, a child should to be given specialised, dedicated and prompt medical care with love and patience, in a warm and comforting environment. This helps minimise the fear and stress caused by the emergency and enable quicker recovery. The special Paediatric Emergency Room at the Emergency Department has been designed keeping this in mind and has a child-centric and welcoming ambience. With state-of-the-art clinical facilities and a team of Doctors and Nurses specially trained in Paediatric emergency medicine to attend to all emergencies 24/7, the Paediatric ER at Aster Medcity is among the best in India.

Radiology Services

The Emergency Department has an adjoining Radiology Suite equipped with MRI, Ultrasound, CT Scan and X-ray machine to save on time taken for moving patients to other units/departments for critical diagnostic procedures and fast-tracking the start of treatment.

Emergency Acute Care Unit (EACU)

The Emergency Department has a separate Emergency Acute Care Unit to monitor and treat very critically ill or injured adult patients. A 5-bed unit managed by a team of trained Emergency medicine professionals; the EACU is built adjacent to the ED to facilitate easier treatment.

Trauma Care

The Emergency Department has a dedicated trauma room with advanced clinical support and facilities for trauma care. Operating in accordance to international guidelines prescribed by ATLS, the trauma room has portable X-Ray and ultrasound machines, and advanced airway devices. In the event of a critical trauma case, the trauma team comprising Emergency Physician, Orthopaedician, CVTS Surgeon, Gastro Surgeon, Neurosurgeon, Anesthetist and Radiologist will take over.

Rapid Access Chest Pain Clinic

The Emergency Department, along with Aster Centre Of Excellence In Cardiac Sciences has set up a 24-hour Rapid Access Chest Pain Clinic to provide rapid medical attention to patients who are brought in with symptoms like pain or discomfort in the chest. The patient, who is attended by a trained medical team, is immediately made to undergo a “chest pain screening algorithm” (a set of investigations to diagnose any possible cardiac problems), after which he or she is shifted to the ward/ ICU accordingly.

Triage Area

The Emergency Department has a Triage Area, where an ACLS/ATLS/PALS Trained Nurse, follows a specialised Triage system and triages patients on the basis of how critical the illness or injury is. Triage or the first point of public contact with the Emergency Department, is done according to the Australasian Triage System, wherein patients are triaged into 5 categories. Triaging ensures that the most critically ill patient gets medical attention on priority, without delay.

Infectious Disease Screening Area

The Infectious Disease Screening Area at the Emergency Department is a special area for monitoring and treating patients with communicable disease. A quarantined area, this facility ensures that the infection does not spread to the other patients in the Emergency Department. If the patient requires to be admitted and given treatment, a Negative Suction Isolation room has been set up in which they will be taken care of, without exposure or danger of infection to others.

Discussion Room

For the convenience of families/bystanders of patients, there is a “Discussion Room” at the Emergency Department where Doctors, Nurses and Guest Relation Staff will provide updates on the current status and plan
of care of patients. The Guest Relation Officer will attend to all queries from the side of the family/ bystander regarding the condition of the patient and will also, on request, arrange meetings for them with the concerned Doctors.

Decontamination Room

The Emergency Department at Aster Medcity has introduced the concept of “Decontamination Room”. This is a special room for decontaminating patients who come in for medical help due to poison exposure. Having a specialised facility for decontamination will be helpful to the Staff and Bystanders, as it will prevent them from exposure to the poison.


The Emergency Department will have a dedicated Pharmacy that operates 24x7. Made for the convenience of the patient’s family/ bystanders, they do not require to move out of the ED or take the trouble of finding medicines for the patient at a time when every moment counts.

Ambulance Service

The Ambulance Service offered by the Emergency Department at Aster Medcity is one of the most sophisticated in the country. These Ambulances are moving ICUs, fully equipped with all Intensive Care facilities like Ventilator, advanced cardiac care devices, trauma kit, and even facilities for neonatal transport and care. These Ambulances are integrated with an in-house central monitoring system that helps the Paramedics to consult the Doctor and get consent to start the necessary treatment. There is also a GPS system in all Ambulances that tracks its location and directs to where it needs to go to. Specialising in both inter-hospital and pre-hospital car, the team of trained Doctors and Paramedics on board ensure a medically safe journey of the Patient.

The Team

ACLS, ATLS, and PALS certified team of Doctors comprising Consultants, Specialists and Residents, ACLS/BLS certified Nurses and Paramedics with specialised Trauma care – it is the world-class medical team that takes emergency care at Aster Medcity to the next level, by ensuring right treatment in the right manner, at the right time. With stringent training and evaluations at regular intervals, the team is constantly updated on all aspects Emergency Medicine, which in turn helps them render better care to patients.

Customer Centric Service

Customer Service is a key aspect to the smooth and successful operation of the Emergency Department. Families and bystanders of the patients are approached with empathy, understanding the fact that it is an emotionally trying time for them. When brought in, the patient, on triaging, is taken to the observation area. The bystanders can wait at the designated lounge with comfortable chairs, entertainment, drinking water and restrooms. All needs, enquiries and complaints will be duly be attended to by the Guest Relation staff, who will also arrange meetings with Doctors if necessary.

Making a difference in Emergency Care

  • Biggest Emergency Department in the Country
  • Qualified Emergency Medicine Specialists trained in BLS, ACLS, ATLS and PALS.
  • First-of-its-kind advanced Pre-hospital Trauma care through a rapid-response team of a Doctor and Motorbike Ambulance
  • Lounge Area, Separate curtains and private consultation room for patient privacy
  • 24/7 Pharmacy
  • Level 1 Trauma Care ED with dedicated trauma resuscitation bay and in-house trauma care team
  • Pain-free Trauma care with “Welcome Block” concept
  • Advanced Airway Management devices
  • Continuous monitoring non-invasive and invasive devices for all patients in ER
  • AHA accredited BLS/ACLS/PALS/ITLS trained staff nurses and EMT Technicians
  • Fully-equipped Mobile Intensive Care Unit with trauma and non- trauma resuscitation facilities with Specialist doctors and Trained EMTs
  • Introducing Water Ambulance and Air Ambulance
  • Dedicated emergency response number which connects directly to the Emergency Department through which Rapid response team is activated for patient transfer to the Hospital
  • Central monitoring facility in the Emergency Department can be shifted to the ambulance
  • Paperless medical documentation and pneumatic shoot to facilitate patient compliance
  • Collaboration with other departments to ensure response to all outpatient and non-clinical situation codes as a member of the multi-disciplinary team
  • Maintaining the high level of quality and standards in the Medical Team
  • Code brown drills conducted twice a year to ensure preparedness for disaster management
  • Patient education materials, attaining of proper consents before certain investigations/ tests.

Clinical Support

  • Advanced Airway Devices
  • Defibrillator
  • Central Monitoring System
  • Ecg Machine
  • Fibro-Optic Light
  • Patient Monitor with all modules
  • Portable Monitors
  • Portable X Ray Machine
  • Pulse Oxymeter
  • Portable USG & Echo Machine
  • Ventilators
  • Laptops With Portable Trolley
  • Patient Calling System
  • Radiology Suite

Patient Stories & Case Studies

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